ROLE DESCRIPTION

The Holidays Supervisor is the face of Interski, assisting with the smooth organisation of the Ski Holidays market across all resorts (Aosta/Pila, Courmayeur and La Thuile) and delivery of the Ski Holidays market (adults’ groups, families, solo travellers & corporate groups) in Aosta/Pila. The Holidays Supervisor will need to work closely with the Holidays Co-ordinator based in La Thuile and other allocated members of the resort team depending on client numbers.

The Holidays Supervisor will complete the operational planning by reviewing and cross-checking Resort Reports, creating arrival and departure emails, and preparing welcome packs including lunch vouchers, lift passes etc.  They will create the rota for the Holidays Co-ordinator in La Thuile in conjunction with Resorts Supervisor Mont Blanc, who will be looking after clients in La Thuile & Courmayeur and will complete the Holidays rota for Aosta/Pila, often drafting in the assistance of the Resort Assistants therefore liaising closely with their line manager, the Resort Assistant Co-ordinator.

They may be required to meet and collect the clients from the airports (Turin, Milan Malpensa and/or Geneva). Once in resort, the Holidays Supervisor will deliver a welcome meeting and will assist or arrange for the ski fit process to be completed.

The Holidays Supervisor will be on hand during the week to ensure that the clients are enjoying their holiday and will be able to assist with any questions, queries or any issues that arise. 

Supervisors are expected to remain available to both their team and clients at all times, primarily via phone, to provide support and guidance should any issues arise in resort—attending in person if the situation requires it, regardless of the time of day or night.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Complete the operational planning of reviewing and cross-checking Resort Reports, creating arrival and departure letters, preparing lunch vouchers and lift passes and arranging the pre-fit of the equipment
• Complete airport transfers from/to Turin, Milan Malpensa, and Geneva airports
• Meet and greet clients upon their arrival into resort and deliver a welcome meeting
• Assist and complete ski fit for arriving clients
• Allocation of rental wear if booked (ski jacket and ski trousers)
• Being on hand in resort to check in with the clients to ensure that everything is running smoothly in resort. Troubleshooting and finding solutions to any issues that arise during the week
• Ensuring a smooth departure process (preparing for check out, understanding shower arrangements for after skiing on the final day, early departure meals etc)
• Providing 10/10 customer care from the moment the clients arrive in resort until the moment they leave resort

SKILLS

• Exceptional level of service and face to face customer care
• Excellent communication & organisational skills
• Experience with using Microsoft Excel, Word and quick to learn our bespoke CRM
• Friendly, positive, personable & engaging
• Flexible and adaptable to changes
• Proactive, use your initiative and have the ability to problem solve
• Ability to remain calm under pressure
• A team player and team leader
• Passionate about skiing and/or snowboarding

REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Team leader experience – DESIRABLE
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2-seater/5-seater/9-seater) –ESSENTIAL
• Fluent in English - ESSENTIAL
• Conversational Italian – DESIRABLE

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (shared room in shared apartment or hotel)
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo shirts)
• Lift Pass
• Aosta/Pila team members will receive a season pass for Pila, Crevacol & Cogne
• If required to work in another resort, a daily or 5-day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability) – depending on nationality
• One day off per week
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1700.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

• One (Aosta/Pila)

WHERE YOU CAN DO THIS ROLE

Our full time Holidays Supervisor is contracted to work in the Aosta Valley, Italy for most part carrying out the work in Aosta/Pila with ad hoc requirements to work in La Thuile, Courmayeur & Gressoney.