ROLE DESCRIPTION

Our Rescue Co-ordinator will co-ordinate any accidents/injuries that arise in the resort of Pila by communicating with instructors, calling the piste rescue services, informing the party leaders / teachers and resort team in order to provide an excellent service to our clients when they are in need. The Rescue Co-ordinator will also attend to accidents/injuries in the medical centre as well as collate and log all of the documentation onto our CRM.  They will also attend après ski activities and cover one on call shift per week.

This role does not require any medical experience; you organise the logistics and act as a linguistic aid only. They will work closely with the Snowsports Operations Supervisor and Resort Assistant Co-ordinator.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Our Rescue Co-ordinator will be contacted by an instructor and will contact the piste rescue service, Soccorso, to assist with transferring a client from piste to medical centre.
• They will contact the party leader or teacher of the injured client and request that they make their way to the medical centre to meet the injured client.
• The Rescue Co-ordinator will either proceed to the medical centre or will contact the Resort Assistant to advise them to proceed to the medical centre to assist with injured client, meet the party leader or teacher and complete relevant documentation.
• They will be required to attend an evening après ski activities such as ice staking and will be required to cover at least one on call evening shift for Resort Rescue.
• Collating rescue paperwork and inputting into on our bespoke CRM.
• The Rescue Co-ordinator will assist the snowsports school team with setting up of the check out and check in area also work as a Resort Assistant on arrivals day by assisting with the ski fit of our clients.

SKILLS

• Exceptional customer service
• Ability to remain calm under pressure
• Excellent communication and organisational skills
• Experience with using Microsoft Excel, Word and quick to learn our bespoke CRM
• Friendly, positive, and personable
• Caring and compassionate
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Taking ownership of your responsibilities
• A team player
• Passionate about skiing and/or snowboarding

REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Over 18 years old – ESSENTIAL
• Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) –ESSENTIAL
• Fluent in English – ESSENTIAL
• Conversational / Fluent in Italian - ESSENTIAL

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (maximum twin share in a hotel or apartment)
• Option to live out and an allowance of £400.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo shirts)
• Lift Pass
• Aosta/Pila team members will receive a season pass for Pila, Crevacol & Cogne
• If required to work in another resort, a daily lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability) – depending on nationality
• One day off per week
• Pre-agreed time off during the season (non-peak weeks only)
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1000.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

• One

WHERE YOU CAN DO THIS ROLE

Our full time Rescue Co-ordinator is contracted to work in the Aosta Valley, Italy and work carried out in Aosta and Pila with ad hoc requirements to work in La Thuile, Courmayeur & Gressoney.