ROLE DESCRIPTION

Our Schools & College Co-ordinators are the first point of contact for a Schools & College group upon their arrival in resort and are invaluable to the overall running of their programme, liaising between party leaders, coach drivers and suppliers.

The arrivals day is a busy but pivotal day – it’s time to welcome the clients, get them kitted out with their equipment and rental wear, get them fed and checked into their hotel, deliver a party leader welcome meeting and a group welcome meeting to ensure everyone knows what is going on for their week in resort.

On most occasions you would be based in the hotel with the clients, and you will take all of your meals with the group. On a daily basis you will assist with the collection and drop off of equipment, be at snowsports check out (morning) and check in (afternoons) and you will be hosting the après ski event (activities range from bowling, ice skating, tubing, karaoke, quiz, bingo, disco, pizza night & snowsports school presentation etc).

Our Schools & College Co-ordinators need to be friendly and engage with their group, you should get to know the party leader, staff, and students. You will need to provide an exceptional level of service and face-to-face customer care, be proactive, show plenty of initiative, and assist in resolving any issues that may arise whilst in resort.

Our Schools & College Co-ordinators are required to work in different hotels on a week to week basis plus requirements to work in different resorts within the Aosta Valley and possibly beyond.  On some weeks over the course of the season there will be a requirement to adopt different roles within the resort team as operationally required.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Welcoming clients to resort
• Explaining process for ski fit
• Ensuring a smooth hotel check in procedure
• Allocation of rental wear (ski jacket and ski trousers)
• Delivering a party leader and group welcome meeting
• Hosting the après ski events
• Troubleshooting and finding solutions to any issues that arise during the week
• Ensuring a smooth departure process (preparing for check out, understanding shower arrangements for after skiing on the final day, early departure meals etc)
• Providing 10/10 customer care from the moment the clients arrive in resort until the moment they leave resort

SKILLS

• Exceptional level of service and face to face customer care
• Excellent communication & organisational skills
• Friendly, positive, personable & engaging
• Flexible and adaptable to changes
• Proactive, use your initiative and have the ability to problem solve
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and/or snowboarding

REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2-seater/5-seater/9-seater) – DESIRABLE
• Fluent in English - ESSENTIAL
• Willingness to learn Italian/French (Aosta Valley) – DESIRABLE

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (shared rooms in a hotel or apartment)
• Meals (lunch provided during the season and meals such as dinner and breakfast when with clients, Sunday evening until Friday evening
• Uniform (ski jacket, ski trousers, gilet and polo tops)
• Lift Pass
• Aosta/Pila team members will receive a season pass for Pila, Crevacol & Cogne
• La Thuile team members will receive a season pass for La Thuile & La Rosiere
• If required to work in another resort, a daily or 5-day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability)
• One day off per week
• Pre-agreed time off during the season (non-peak weeks only)
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1000.00 pcm working on a contractor basis

NUMBER OF ROLES REQUIRED

• 5 roles (1 x La Thuile & 4 x Aosta/Pila)

WHERE YOU CAN DO THIS ROLE

Our full-time Schools & College co-ordinators are contracted to work in the Aosta Valley, Italy and work carried out in Aosta, Pila, Courmayeur, La Thuile & Gressoney, with a willingness to work in other resorts in Italy, Andorra or Spain due to operational requirements if required.