ROLE DESCRIPTION

The role of the Resort Assistant Supervisor is an integral and varied role and assists in every aspect of the Interski operations. It includes duties/tasks conducted by the Resort Assistant plus some additional duties/tasks of a team leader which include creating a rota, briefings with your team, supporting your team and ensuring your team are performing well.

We require our Resort Assistant Supervisor to be an all-rounder, happy to be client facing and just as happy to be working in the background. We require our Resort Assistant Supervisor to be flexible and adaptable as changes often occur when working in an operational environment and will need to have a can do, friendly, proactive, and positive outlook.

You MUST hold a full valid driver’s licence, be willing to drive a manual vehicle, 2 seater to 9 seater vehicles and you MUST be over the age of 21 years old due to insurance reasons on vehicles. Remember, you would be working in the Alps therefore you must be prepared to drive in all weather conditions.

REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Team leader experience – DESIRABLE
• Over 21 years old – ESSENTIAL
• Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) –ESSENTIAL
• Fluent in English - ESSENTIAL
• Willingness to learn Italian/French (Aosta Valley) – DESIRABLE

KEY RESPONSIBILITIES

• Ski Hire
  • Assisting in ski hire on arrivals day (fitting boots, poles, skis etc)
  • Assisting in ski hire in the mornings and afternoons (when clients come through the building)
  • Ski Hire shift (normally one shift per week in the ski hire building and tasks include pre fitting, cleaning, sorting etc)
  • Assist the rental wear department in the preparation, delivery, collection and turning over rental wear (ski jackets, ski trousers, helmets)
• On Hill
  • Welcoming clients at the gondola station
  • Advising clients to keep safe when crossing the piste
  • Assistance at check out in the mornings
  • Assisting clients on chairlifts on the first day or two
  • Responding to radio calls whilst on the hill which could be for a change of equipment
  • Assisting clients in the medical centre if there has been an accident/injury and ensure relevant documentation is completed
  • Assistance at check in in the afternoons
• Movements/Transfers
  • Move clients and staff within the Aosta Valley
  • Provide airport transfers from/to Turin, Milan & Geneva airports
• Après Ski Events
  • Ad hoc requirement to attend après ski activities such as ice skating, disco and presentation evening runarounds
• Other
  • Delivery of a welcome meeting to arriving holiday clients (adult and family groups)
  • Ad hoc requirement to cover days off for other staff members in the role of a schools & college co-ordinator (rep for a school group)
• Resort Rescue
  • Assisting clients in the medical centre if there has been an accident/injury and ensure relevant documentation is completed
  • Rescue Night cover – on call from 17:00-08:00 for any accidents/injuries that take place*
  • In La Thuile, the team will be responsible for rescue cover, during the evening, on a rotation basis
• Team Leader Responsibilities
  • Creation of the weekly rota
  • Daily briefings with your team
  • Ensuring your team is carrying out duties/tasks
  • Supporting your team

SKILLS

• Excellent communication and organisational skills
• Friendly, positive, and personable
• Customer service orientated
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Hard working and willing to get your hands dirty
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and snowboarding

STAFF PACKAGE

• Contribution towards travel expenses at the start and end of the season
• Training programme delivered at the start of the season
• Accommodation (single room in shared apartment or hotel)
  • Option to live out and an allowance of £500.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket and ski trousers & off hill trousers & polo)
• Lift Pass
  • Aosta/Pila staff will receive a season pass for Pila, Crevacol & Cogne
  • La Thuile staff will receive a season pass for La Thuile & La Rosiere
  • If required to work in another resort, a daily or 5 day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability)
• One day off per week
• Pre-agreed time off during the season (non-peak weeks only) to attend snowsports courses
• Staff Engagement Programme (employee of the month and social events)
• Competitive wages of £1700.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

• Two (one based in Aosta and the other based in La Thuile)

WHERE YOU CAN DO THIS ROLE

Our full time Resort Assistant Supervisors are employed to work in the Aosta Valley, Italy. For the Aosta/Pila based supervisor, the work will be carried out in Aosta/Pila with ad hoc requirements to work in Courmayeur, La Thuile & Gressoney and for the La Thuile based supervisor, the work will be carried out in La Thuile and Courmayeur with ad hoc requirements to work in Aosta/Pila and Gressoney.