Resort Assistant

ROLE DESCRIPTION

The role of Resort Assistant’s is an integral and varied role and assists in every aspect of the Interski operations.

We require our Resort Assistants to be all-rounders, happy to be client facing and just as happy to be working in the background. We require our Resort Assistant’s to be flexible and adaptable as changes occur on a daily basis when working in an operational environment and our Resort Assistant’s will need to have a can do, friendly, proactive, and positive outlook.

Resort Assistant’s MUST hold a full valid driver’s licence and have driving experience and must be willing to drive a manual vehicle, 2-seater to 9-seater vehicles.  Remember, they would be working in the Alps therefore you must be prepared to drive in all weather conditions.

There are positions based in both Aosta/Pila and in La Thuile/Courmayeur with a requirement to work in different resorts over the course of the season as operationally required.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Ski Hire
• Assisting in ski hire on arrivals day (fitting boots, poles, skis etc)
• Assisting in ski hire in the mornings and afternoons (when clients come through the building)
• Ski Hire shift (normally one shift per week in the ski hire building and tasks include pre fitting, cleaning, sorting etc)
• Assist the rental wear department in the preparation, delivery, collection and turning over rental wear (ski jackets, ski trousers, helmets)
• On Hill
• Welcoming clients at the gondola station
• Advising clients to keep safe when crossing the piste
• Assistance at check out in the mornings
• Assisting clients on chairlifts on the first day or two
• Responding to WhatsApp calls/messages whilst on the hill which could be for a change of equipment
• Assistance at check in in the afternoons
• Movements/Transfers
• Move clients and team members within the Aosta Valley
• Provide airport transfers from/to Turin, Milan & Geneva airports
• Après Ski Events
• Ad hoc requirement to attend après ski activities such as ice skating, disco, and presentation evening run-arounds
• Resort Rescue
• Assisting clients in the medical centre if there has been an accident/injury and ensure relevant documentation is completed
• On Call Night - on call from 17:00-08:00 for any accidents/injuries or any operational requirements that may take place
• Other
• Delivery of a welcome meeting to arriving holiday clients (adult and family groups)
• Ad hoc requirement to cover days off for other team members in the role of a schools & college co-ordinator (rep for a school group)

SKILLS

• Excellent communication skills
• Friendly, positive, and personable
• Customer service orientated
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Hard working and willing to get your hands dirty
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and/or snowboarding

REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) –ESSENTIAL
• Fluent in English - ESSENTIAL
• Willingness to learn Italian/French (Aosta Valley) – DESIRABLE

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (maximum twin share in a hotel or apartment)
• Option to live out and an allowance of £400.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo shirts)
• Lift Pass
• Aosta/Pila team members will receive a season pass for Pila, Crevacol & Cogne
• If required to work in another resort, a daily or 5 day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability) – depending on nationality
• One day off per week
• On snow training offered ad hoc over the season
• Pre-agreed time off during the season (non-peak weeks only)
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1000.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

• 10 Aosta based
• 1 La Thuile based

WHERE YOU CAN DO THIS ROLE

Our full time Resort Assistants are contracted to work in the Aosta Valley, Italy and work carried out in Aosta/Pila or La Thuile with ad hoc requirements to work in our other resorts within the Aosta Valley, Bardonecchia and beyond.