ROLE DESCRIPTION

The Resort Supervisor focuses on the planning and operational delivery in La Thuile and Courmayeur.

The Resort Supervisor will review Resort Reports for the Schools & Colleges groups that are travelling. They will create an après ski programme, liaise with party leaders regarding the programme and book the events with the local suppliers. They will also prepare the lunch vouchers and lift passes. Whilst they will review the Resort Reports for the Ski Holiday groups, the operational planning will be conducted by the Holidays Supervisor in Aosta/Pila. They will also prepare rotas and oversee the operations of the resort assistants including après, transfers and other in resort responsibilities.

The Resort Supervisor will prepare weekly documentation for both the full time and part time team members as well as create/maintain the WhatsApp groups and will be their point of contact in resort for questions, support, and team welfare.

They will meet and greet coach drivers, party leaders and clients daily and liaise with them to ensure that the week is running smoothly.

They are also a point of contact for party leaders, suppliers, and hoteliers. When client numbers fluctuate after items have been prepared or after the client’s arrival, the Resort Supervisor will need to inform suppliers and return items such as the lift pass to the lift pass office.

The Resort Supervisor will monitor the resort team’s delivery and performance by checking in at hotels and attending ad hoc party leader welcome meetings, group welcome meetings, snowsports school presentations and spot check on hotel boards and attending at least one après ski events per week. Supervisors are expected to remain available to both their team and clients at all times, primarily via phone, to provide support and guidance should any issues arise in resort—attending in person if the situation requires it, regardless of the time of day or night.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Reviewing Resort Reports to understand the requirements of the School & College ski trips
• Preparing the après ski programme on a weekly basis based on clients’ requests and liaising with local suppliers to book and amend activities
• Preparing the Schools & College Co-ordinators documentation and paperwork and providing briefings to them so they understand the requirements per week
• Preparing team rotas and ensuring adequate cover for Resort Assistants
• Preparing lunch vouchers and lift passes based on resort reports
• Troubleshooting and finding solutions to any issues that arise during the week
• Updating suppliers when client numbers decrease
• Meeting and greeting coach drivers, party leaders and clients on a daily basis (morning and afternoon) and liaising with them all to ensure that the week is running smoothly, with added focus on departure day arrangements
• Motivating and supporting the resort team
• Monitoring the resort team’s delivery and performance by checking in at hotels and attending ad hoc party leader welcome meetings, group welcome meetings, snowsports school presentations and spot check on hotel boards etc.
• Attendance of at least one evening après events
• In La Thuile, the team will be responsible for rescue cover, during the evening, on a rotation basis
• To create and monitor the WhatsApp groups

 SKILLS

• Exceptional customer service
• Excellent communication and organisational skills
• Experience with using Microsoft Excel, Word and quick to learn our bespoke CRM
• Friendly, positive, and personable
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and/or snowboarding

 REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Team leader experience – DESIRABLE
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2-seater/5-seater/9-seater) – ESSENTIAL
• Fluent in English - ESSENTIAL
• Conversational Italian – DESIRABLE

 CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the season
• Training programme delivered at the start of the season
• Accommodation (shared room in shared apartment or hotel)
• Option to live out and an allowance of £400.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo shirts)
• Lift Pass
• Full time contractors based in La Thuile will receive a season pass for La Thuile & La Rosiere
• If required to work in another resort, a daily or 5-day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability) – depending on nationality
• One day off per week
• On snow training offered ad hoc over the season
• Pre-agreed time off during the season (non-peak weeks only) to attend snowsports courses
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1700.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

• One (La Thuile/Courmayeur)

WHERE YOU CAN DO THIS ROLE

Our full time Resort Supervisor is contracted to work in the Aosta Valley, Italy and work carried out in La Thuile/Courmayeur with ad hoc requirements to work in our other resorts of Aosta/Pila and Gressoney.