ROLE DESCRIPTION

The Schools & College Planning Supervisor focuses on all aspects of planning for our Schools & College package for Aosta/Pila & Gressoney. This is more of an administrative role requiring a minimum of conversational Italian; working hand in hand with the Schools & College Operations Supervisor who focuses on the operational delivery of the Schools & College trips.

The Schools & College Planning Supervisor will review Resort Reports for the Schools & Colleges groups that are travelling. They will create an après ski programme, liaise with party leaders regarding the programme and book the events with the local suppliers. They will also prepare the lunch vouchers and lift passes.

These programmes and reservations must be monitored closely right up to the point of delivery to ensure numbers are accurate and suppliers are informed of changes.

The Schools & College Planning Supervisor will prepare weekly documentation for both the full time and part time Schools & College Co-ordinators as well as create/maintain the Schools & College Co-ordinator WhatsApp group.

Each morning and afternoon the Schools & College Planning Supervisor will meet and greet clients, team members and coach drivers in the coach car park, ensuring that the coach drivers are aware of movements and tasks for each and the Schools & College Planning Supervisor will attend at least one evening après ski event ensuring the suppliers are happy with operations.

Supervisors are expected to remain available to both their team and clients at all times, primarily via phone, to provide support and guidance should any issues arise in resort—attending in person if the situation requires it, regardless of the time of day or night.

Given the seasonal nature of the role, team members are expected to work up to a five-month period with one scheduled day off per week. The workdays can be long and physically demanding, often in varying weather conditions. As such, we value individuals who demonstrate resilience, a positive mindset, and a proactive approach to maintaining their mental and physical wellbeing throughout the season.

KEY RESPONSIBILITIES

• Reviewing Resort Reports to understand the requirements of the School & College ski trips
• Preparing the après ski programme on a weekly basis based on clients’ requests and liaising with local suppliers to book and amend activities
• Preparing the Schools & College Co-ordinators documentation and paperwork and providing briefings to them so they understand the requirements per week
• Preparing lunch vouchers and lift passes based on resort reports
• Attend at least one après ski programme
• Troubleshooting and finding solutions to any issues that arise during the week
• Updating suppliers when client numbers fluctuate

SKILLS

• Exceptional customer service
• Excellent communication and organisational skills
• Experience with using Microsoft Excel, Word and quick to learn our bespoke CRM
• Friendly, positive, and personable
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• A team player and team leader
• Passionate about skiing and/or snowboarding

REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Team leader experience – DESIRABLE
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2-seater/5-seater/9-seater) – ESSENTIAL
• Fluent in English - ESSENTIAL
• Conversational Italian – DESIRABLE

CONTRACTOR PACKAGE

• Contribution towards travel expenses at the start and end of the contract
• Training programme delivered at the start of the contract
• Accommodation (shared room in shared apartment or hotel)
• Option to live out and an allowance of £400.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo shirts)
• Lift Pass
• Aosta/Pila team members will receive a season pass for Pila, Crevacol & Cogne
• If required to work in another resort, a daily or 5-day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability) - depending on nationality
• One day off per week
• On snow training offered ad hoc over the season
• Pre-agreed time off during the season (non-peak weeks only)
• Team Engagement Programme (contractor of the month and social events)
• Competitive wages of £1700.00 pcm working on a contractor basis

NUMBER OF ROLES REQUIRED

• One (Aosta/Pila)

WHERE YOU CAN DO THIS ROLE

Our full time Schools & College Planning Supervisor is contracted to work in the Aosta Valley, Italy and work carried out in Aosta/Pila with ad hoc requirements to work in our other resorts of La Thuile, Courmayeur and Gressoney.