ROLE DESCRIPTION

The Schools & College Supervisor focuses on the planning and operational delivery for our Schools & College market for La Thuile/Courmayeur.

The Schools & College Supervisor will review Resort Reports for the Schools & Colleges groups that are travelling. They will create an après ski programme, liaise with party leaders regarding the programme and book the events with the local suppliers. They will also prepare the lunch vouchers and lift passes.

The Schools & College Supervisor will prepare weekly documentation for both the full time and part time Schools & College Co-ordinators as well as create/maintain the Schools & College Co-ordinator WhatsApp group and will be their point of contact in resort for questions, support, and staff welfare.

They will meet and greet coach drivers party leaders and clients on a daily basis (mornings and afternoons) and liaise with them to ensure that the week is running smoothly.

They are also a point of contact for party leaders, suppliers, and hoteliers. When client numbers fluctuate after items have been prepared or after the client’s arrival, the Schools & College Planning Supervisor will need to inform suppliers and return items such as the lift pass to the lift pass office.

The Schools & College Supervisor will monitor the Schools & College Co-ordinators delivery and performance by checking in at hotels and attending ad hoc party leader welcome meetings, group welcome meetings, snowsports school presentations and spot check on hotel boards and attending at least one après ski events per week.

REQUIREMENTS

• EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
• Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
• Team leader experience – DESIRABLE
• Over 21 years old – DESIRABLE
• Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) – ESSENTIAL
• Fluent in English - ESSENTIAL
• Conversational Italian – DESIRABLE

KEY RESPONSIBILITIES

• Reviewing Resort Reports to understand the requirements of the School & College ski trips
• Preparing the après ski programme on a weekly basis based on clients’ requests and liaising with local suppliers to book and amend activities
• Preparing the Schools & College Co-ordinators documentation and paperwork and providing briefings to them so they understand the requirements per week
• Preparing lunch vouchers and lift passes based on resort reports
• Troubleshooting and finding solutions to any issues that arise during the week
• Updating suppliers when client numbers decrease
• Meeting and greeting coach drivers, party leaders and clients on a daily basis (morning and afternoon) and liaising with them all to ensure that the week is running smoothly
• Motivating and supporting the Schools & College Co-ordinators
• Monitoring the Schools & College Co-ordinators delivery and performance by checking in at hotels and attending ad hoc party leader welcome meetings, group welcome meetings, snowsports school presentations and spot check on hotel boards etc.
• Attendance of at least one evening après events
• In La Thuile, the team will be responsible for rescue cover, during the evening, on a rotation basis
• To monitor the Schools & College WhatsApp group

SKILLS

• Exceptional customer service
• Excellent communication and organisational skills
• Experience with using Microsoft Excel, Word and quick to learn our bespoke CRM
• Friendly, positive, and personable
• Flexible and adaptable to changes
• Proactive with the ability to find solutions to any issues that arise
• Taking ownership of your responsibilities
• Ability to remain calm under pressure
• A team player
• Passionate about skiing and snowboarding

STAFF PACKAGE

• Contribution towards travel expenses at the start and end of the season
• Training programme delivered at the start of the season
• Accommodation (shared room in shared apartment or hotel)
• Option to live out and an allowance of £500.00 per month offered
• Meals (lunch provided during the season)
• Uniform (ski jacket, ski trousers, gilet and polo tops)
• Lift Pass
• Full time staff based in La Thuile will receive a season pass for La Thuile & La Rosiere
• If required to work in another resort, a daily or 5 day lift pass will be provided
• Equipment (skis/poles/boards/boots if required)
• Insurance (travel, medical and public liability)
• One day off per week
• On snow training offered ad hoc over the season
• Pre-agreed time off during the season (non-peak weeks only) to attend snowsports courses
• Staff Engagement Programme (employee of the month and social events)
• Competitive wages of £1700.00 pcm working on a contractor basis

AMOUNT OF ROLES AVAILABLE

• One (La Thuile/Courmayeur)

WHERE YOU CAN DO THIS ROLE

Our full time Schools & College School Operations Supervisor is employed to work in the Aosta Valley, Italy and work carried out in La Thuile/Courmayeur with ad hoc requirements to work in our other resorts of Aosta/Pila and Gressoney.