ROLE DESCRIPTION
The Schools & College Planning Supervisor focuses on all aspects of planning for our Schools & College market. This is an administrative role requiring a minimum of conversational Italian working hand in hand with the Schools & College Operations Supervisor who focuses on the operational delivery of the Schools & College trips.
The Schools & College Planning Supervisor will review Resort Reports for the Schools & Colleges groups that are travelling. They will create an après ski programme, liaise with party leaders regarding the programme and book the events with the local suppliers. They will also prepare the lunch vouchers and lift passes.
The Schools & College Planning Supervisor will prepare weekly documentation for both the full time and part time Schools & College Co-ordinators as well as create/maintain the Schools & College Co-ordinator WhatsApp group.
The Schools & College Planning Supervisor will attend at least one evening après ski event ensuring the suppliers are happy with operations.
When client numbers decrease after items have been prepared or after the client’s arrival, the Schools & College Planning Supervisor will need to inform suppliers and return items such as the lift pass to the lift pass office.
REQUIREMENTS
- EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
- Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
- Team leader experience – DESIRABLE
- Over 21 years old – ESSENTIAL
- Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) – ESSENTIAL
- Fluent in English - ESSENTIAL
- Conversational Italian – DESIRABLE
KEY RESPONSIBILITIES
- Reviewing Resort Reports to understand the requirements of the School & College ski trips
- Preparing the après ski programme on a weekly basis based on clients’ requests and liaising with local suppliers to book and amend activities
- Preparing the Schools & College Co-ordinators documentation and paperwork and providing briefings to them so they understand the requirements per week
- Preparing lunch vouchers and lift passes based on resort reports
- Attend at least one après ski programme
- Troubleshooting and finding solutions to any issues that arise during the week
- Updating suppliers when client numbers decrease
SKILLS
- Exceptional customer service
- Excellent communication and organisational skills
- Experience with using Microsoft Excel, Word and quick to learn our bespoke CRM
- Friendly, positive, and personable
- Flexible and adaptable to changes
- Proactive with the ability to find solutions to any issues that arise
- Taking ownership of your responsibilities
- Ability to remain calm under pressure
- A team player
- Passionate about skiing and snowboarding
STAFF PACKAGE
- Contribution towards travel expenses at the start and end of the season
- Training programme delivered at the start of the season
- Accommodation (single room in shared apartment or hotel)
- Option to live out and an allowance of £500.00 per month offered
- Meals (lunch provided during the season)
- Uniform (ski jacket and ski trousers & off hill trousers & polo)
- Lift Pass
- Aosta/Pila staff will receive a season pass for Pila, Crevacol & Cogne
- If required to work in another resort, a daily or 5 day lift pass will be provided
- Equipment (skis/poles/boards/boots if required)
- Insurance (travel, medical and public liability)
- One day off per week
- On snow training offered ad hoc over the season
- Pre-agreed time off during the season (non-peak weeks only) to attend snowsports courses
- Staff Engagement Programme (employee of the month and social events)
- Competitive wages of £1700.00 pcm working on a contractor basis
NUMBER OF ROLES REQUIRED
- One (Aosta/Pila)
WHERE YOU CAN DO THIS ROLE
Our full time Schools & College Planning Supervisor is employed to work in the Aosta Valley, Italy and work carried out in Aosta/Pila with ad hoc requirements to work in our other resorts of La Thuile, Courmayeur and Gressoney.
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