ROLE DESCRIPTION
Our Schools & College Co-ordinators would be the first point of contact for a Schools & College group upon their arrival in resort and are invaluable to the overall running of their programme, liaising between party leaders, coach drivers and suppliers.
The arrivals day is a busy but pivotal day – it’s time to welcome the clients, get them kitted out with their equipment and rental wear, get them fed and checked into their hotel, deliver a party leader welcome meeting and a group welcome meeting to ensure everyone knows what is going on for their week in resort.
On most occasions you would be based in the hotel with the clients, and you will take all of your meals with the group. On a daily basis you will be at snowsports check out (morning) and check in (afternoons) and you will be hosting the après ski event (activities range from bowling, ice skating, tubing, karaoke, quiz, bingo, disco, pizza night & snowsports school presentation etc).
Our Schools & College Co-ordinators need to be friendly and engage with their group, you should get to know the party leader, staff, and students. You will need to provide an exceptional level of service and face to face customer care and you must be proactive and you should have lots of initiative.
REQUIREMENTS
- EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
- Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
- Over 18 years old – ESSENTIAL BUT IDEALLY OVER THE AGE OF 21
- Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) – DESIRABLE
- Fluent in English - ESSENTIAL
- Willingness to learn Italian/French (Aosta Valley) – DESIRABLE
KEY RESPONSIBILITIES
- Welcoming clients to resort
- Explaining process for ski fit
- Ensuring a smooth hotel check in procedure
- Allocation of rental wear in Italy (ski jacket and ski trousers)
- Delivering a party leader and group welcome meeting
- Hosting the après ski events
- Troubleshooting and finding solutions to any issues that arise during the week
- Ensuring a smooth departure process (preparing for check out, understanding shower arrangements for after skiing on the final day, early departure meals etc)
- Providing 10/10 customer care from the moment the clients arrive in resort until the moment they leave resort
SKILLS
- Exceptional level of service and face to face customer care
- Excellent communication & organisational skills
- Friendly, positive, personable & engaging
- Flexible and adaptable to changes
- Proactive, use your initiative and have the ability to problem solve
- Ability to remain calm under pressure
- A team player
- Passionate about skiing and snowboarding
STAFF PACKAGE
- Contribution towards travel expenses at the start and end of the season
- Training programme delivered at the start of the season
- Accommodation (maximum twin share in a hotel or apartment)
- Meals (lunch provided during the season and meals such as dinner and breakfast when with clients, Sunday evening until Friday morning)
- Uniform (ski jacket and ski trousers & off hill trousers & polo)
- Lift Pass
- Aosta/Pila staff will receive a season pass for Pila, Crevacol & Cogne
- If required to work in another resort, a daily or 5 day lift pass will be provided
- Equipment (skis/poles/boards/boots if required)
- Insurance (travel, medical and public liability)
- One day off per week
- Pre-agreed time off during the season (non-peak weeks only) to attend snowsports courses
- Staff Engagement Programme (employee of the month and social events)
- Competitive wages of £1000.00 pcm working on a contractor basis
NUMBER OF ROLES REQUIRED
- 6 roles
WHERE YOU CAN DO THIS ROLE
Our full time schools & college co-ordinators are employed to work in the Aosta Valley, Italy and work carried out in Aosta, Pila, Courmayeur, La Thuile & Gressoney.
.jpg)