Resort Assistant

ROLE DESCRIPTION

The role of Resort Assistant’s is an integral and varied role and assists in every aspect of the Interski operations.

We require our Resort Assistants to be all-rounders, happy to be client facing and just as happy to be working in the background. We require our Resort Assistant’s to be flexible and adaptable as changes often occur when working in an operational environment and our Resort Assistant’s will need to have a can do, friendly, proactive, and positive outlook.

Resort Assistant’s MUST hold a full valid driver’s licence and have driving experience and must be willing to drive a manual vehicle, 2 seater to 9 seater vehicles.  Remember, they would be working in the Alps therefore you must be prepared to drive in all weather conditions.

The role is mainly based in Aosta/Pila however there will be requirements to work in our other resorts within the Aosta Valley.

REQUIREMENTS

  • EU Passport or Right to Work in Italy (e. Permesso di Soggiorno) – ESSENTIAL
  • Criminal Record Disclosure / DBS / Police Check - ESSENTIAL
  • Over 21 years old – DESIRABLE
  • Driver’s licence & willingness to drive manual vehicles in resort (2 seater/5 seater/9 seater) –ESSENTIAL
  • Fluent in English - ESSENTIAL
  • Willingness to learn Italian/French (Aosta Valley) – DESIRABLE

KEY RESPONSIBILITIES

  • Ski Hire
    • Assisting in ski hire on arrivals day (fitting boots, poles, skis etc)
    • Assisting in ski hire in the mornings and afternoons (when clients come through the building)
    • Ski Hire shift (normally one shift per week in the ski hire building and tasks include pre fitting, cleaning, sorting etc)
    • Assist the rental wear department in the preparation, delivery, collection and turning over rental wear (ski jackets, ski trousers, helmets)
  • On Hill
    • Welcoming clients at the gondola station
    • Advising clients to keep safe when crossing the piste
    • Assistance at check out in the mornings
    • Assisting clients on chairlifts on the first day or two
    • Responding to radio calls whilst on the hill which could be for a change of equipment
    • Assistance at check in in the afternoons
  • Movements/Transfers
    • Move clients and staff within the Aosta Valley
    • Provide airport transfers from/to Turin, Milan & Geneva airports
  • Après Ski Events
    • Ad hoc requirement to attend après ski activities such as ice skating, disco, and presentation evening run-arounds
  • Resort Rescue
    • Assisting clients in the medical centre if there has been an accident/injury and ensure relevant documentation is completed
    • On Call Night - on call from 17:00-08:00 for any accidents/injuries or any operational requirements that may take place
  • Other
    • Delivery of a welcome meeting to arriving holiday clients (adult and family groups)
    • Ad hoc requirement to cover days off for other staff members in the role of a schools & college co-ordinator (rep for a school group)

SKILLS

  • Excellent communication skills
  • Friendly, positive, and personable
  • Customer service orientated
  • Flexible and adaptable to changes
  • Proactive with the ability to find solutions to any issues that arise
  • Hard working and willing to get your hands dirty
  • Taking ownership of your responsibilities
  • Ability to remain calm under pressure
  • A team player
  • Passionate about skiing and snowboarding

STAFF PACKAGE

  • Contribution towards travel expenses at the start and end of the season
  • Training programme delivered at the start of the season
  • Accommodation (maximum twin share in a hotel or apartment)
    • Option to live out and an allowance of £400.00 per month offered
  • Meals (lunch provided during the season)
  • Uniform (ski jacket, ski trousers, gilet and polo tops)
  • Lift Pass
    • Aosta/Pila staff will receive a season pass for Pila, Crevacol & Cogne
    • If required to work in another resort, a daily or 5 day lift pass will be provided
  • Equipment (skis/poles/boards/boots if required)
  • Insurance (travel, medical and public liability)
  • One day off per week
  • On snow training offered ad hoc over the season
  • Pre-agreed time off during the season (non-peak weeks only) to attend snowsports courses
  • Staff Engagement Programme (employee of the month and social events)
  • Competitive wages of £1000.00 pcm working on a contractor basis

NUMBER OF ROLES AVAILABLE

  • 8 (Aosta based) - 5 x full season / 2 x January start 

WHERE YOU CAN DO THIS ROLE

Our full time Resort Assistants are employed to work in the Aosta Valley, Italy and work carried out in Aosta/Pila with ad hoc requirements to work in our other resorts of La Thuile, Courmayeur and Gressoney

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Closing date
01 November 2024

Start Date
28 November 2024

End Date
21 April 2025

Basis
Full Time (Seasonal)

Job Category
Resort Team

Posted By
Erin Tickner
Erin Tickner

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